Returns
About Returns
This Returns Policy does not affect your statutory rights.
All returns must be received within 14 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries, you will have 14 days from the day on which you receive your last delivery for that order. Returns received outside the stated timescale will not be accepted.
Credit for your returned product(s) will be refunded to your account, in the same form of payment in which it was received, for the price paid at the time of purchase, excluding shipping charges. You will receive an email confirming the completion of returns processing.
Please carefully read the descriptions of our bags and the descriptions of our leathers, hardware, and linings. We cannot accept returns of items that are used or damaged, bespoke orders, or sale items.
Withdrawals, cancellations, changes, alterations, exchanges, or returns are not accepted for orders of ‘Bespoke’ products or any discounted product. Please contact us for further information.
All bags go through a multi-point quality control inspection and are signed off on by a dual control process.
Shipping charges are non-refundable.
Return Shipping
Shipping costs for items returned must be met, in full, at the customer’s own expense, unless items are returned due to ‘incorrect product’, ‘manufacturing fault’, or ‘damaged product’. Proof of shipping costs is required before a full refund is given; please email a scanned copy of supporting documentation to hello(@)arayla.com together with your full name, order number, and tracking information.
Exchanges
If you would like to exchange your item, please return the item you wish to exchange to our online store and place a new order on our site. Please contact us for further information.
Incorrect Product / Manufacturing Fault / Damaged Product
Incorrect Product
In the unlikely event that you receive an incorrect item in your order, please accept our apologies and kindly return the item, within 14 days from the day on which you receive your delivery. We will replace it with the correct item.
Manufacturing Fault / Damaged Product
If the item you receive proves to be defective in material or workmanship under normal use within 14 days from the date of purchase, you may return the product and, following assessment, we will repair or replace the item free of charge with the same or (at the customer’s option) a comparable product. If a defective item is replaced, the original item will not be returned to the customer.
If we cannot repair or replace the product then you will have the right to return the product and terminate the agreement with a full refund of the price paid.
Please be aware that variations in colour and texture are the prized characteristics of beautifully tanned leather and are not defects. Over time, these full-grain leathers will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag.
Bags are crafted in tiny batches with each one being made from start to finish in Honolulu or L.A.
Returns Process (by post)
1. Email hello(@)arayla.com to initiate your return,
2. Securely pack your products using the original shipping box and materials where possible.
3. Address to:
ARAYLA
91-1121 Keaunui Drive Ste 108 PMB 151
Ewa Beach, HI 96706
4. Post your return package via your courier of choice. (Please remember that shipping costs for items returned must be met, in full, at the customer’s own expense, except as otherwise stated in this Returns Policy)
5. For items returned due to ‘incorrect product’, ‘manufacturing fault’, or ‘damaged product’, please email a scanned copy of ‘proof of shipping’ to hello(@)arayla.com together with your full name, order number, and tracking information.
6. Your return will be processed within approximately 14 days of our receipt of your item. Every effort will be made to ensure a prompt refund.
Arayla Ltd is not liable for lost or damaged packages. Please consider whether you wish to add insurance to your returns package.
If an item is returned to us in an unsuitable condition, we may have to send it back to you.
This Return Policy does not cover damages arising from wear and tear, dye transference, accidents, or misuse, or from any alteration, service, or repair performed by any party other than Arayla Ltd.
